Information We Collect and How We Use It
When you create an account, we collect certain information that can be used to identify you, such as your name, email address, and if you are using a paid account, postal address, phone number, and credit card billing information (“personally identifiable information” or “PII”). We may also collect information like your gender, date of birth and zip code. If you choose to create a Quip account via a third-party service such as Google or Facebook, you may have to provide us with your username or user ID so that your identity can be authenticated. When the authentication is complete, we’ll be able to access certain information based on your permissions from the third-party service. We don’t receive or store passwords for any accounts on third-party services.
Information Collected Using Cookies
Information Related to Use of Quip
Our servers automatically record information about how a person uses Quip, including IP addresses, browser types, operating systems, pages or features of Quip that were used and time spent on them, search terms and other statistics. We use and analyze (and may engage third parties to analyze) this information to customize and improve Quip. We also use IP addresses to generate aggregate, non-identifying information about how Quip is used.
In some cases we collect and store information about where you are located, such as by converting your IP address into a rough geolocation. We may use location information to improve and personalize Quip.
Information We Share With Third Parties
We’ll only share your PII in the following cases:
- We use a third-party service provider that requires it, such as for payment processing, data storage, and hosting and servers.
- We need to disclose it as part of a business transaction. Information that we collect from our users, including PII, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your PII may be disclosed or transferred to the third-party acquirer in connection with the transaction.
- We need to do so for legal reasons or to protect ourselves or others. We strongly believe in protecting you from having your privacy violated through abuse of legal systems, whether by individuals, entities or government, and in contesting claims that we believe to be invalid under applicable law. However, we reserve the right to disclose any information about you to government or law enforcement officials or private parties if we believe it is necessary to satisfy or comply with any applicable law, regulation or legal process; to respond to lawful requests; to protect the rights, property and safety of us or others; and to prevent or stop activity we consider to be illegal or unethical.
- You expressly ask us to do so.
We may share aggregated information and non-identifying information with third parties for industry analysis, demographic profiling and other similar purposes.
Modifying Your Information
To delete your PII and cancel your account, please send an email to firstname.lastname@example.org. We’ll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law.
Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.
Quip complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Quip has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.
988 Market St.
San Francisco, CA 94102
Quip has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Our Policy Towards Children
Quip is not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13, we will take steps to delete such information from our files as soon as is practicable.