Quip Blog

Learn About Quip for Customer 360 at World Tour New York City

By Bill Leigh

Are you ready for a free day of innovation and inspiration? Salesforce World Tour is coming to New York City, and Quip will be there in force. On December 18 at the Javits Center, Quip will be part of a free, day-long program of informative sessions, expert speakers, inspiring keynotes, networking, and more. Throughout the day there will be over 100 Salesforce sessions, a number of which will focus exclusively on Quip. Most will be presented in a dedicated Quip Lodge (Room 3D06, Javits Level 3), where you can learn about Quip for Customer 360, the best way to transform sales and service processes for Salesforce customers.

You’ll see first-hand how Quip unlocks powerful new workflows, from account planning in Sales Cloud to collaborative case swarming in Service Cloud, and many more. To attend, register now at salesforce.com/events/worldtour/nyc. The Jacob K. Javits Center is located at 429 11th Avenue, New York, New York. Check out the Quip sessions below.

Quip Sessions at World Tour NYC

How to Boost Productivity for Financial Services

The new world of banking is shifting to a unified experience across personal and professional roles, connecting retail and commercial lines of business around the customer, and delivering convenience at scale. Join us in this session and see how you can use the power of Quip and Financial Services Cloud to provide Relationship Managers with Customer 360 to better understand and anticipate customer needs, understand market and business complexity, and deliver the right products at the right time. By combining the power of Quip and Financial Services Cloud, banks benefit from real-time collaboration across teams with living relationship planning, call planning, and up-to-date CRM data, resulting in a personalized customer experience.

  • 12:10–12:30 p.m. Lunch program from 12:00–12:45 in the Quip Lodge, Room 3D06, Level 3. Advance registration required.
  • 3:30–3:50 p.m. in the Quip Lodge, Room 3D06, Level 3

Empower Your Sales Teams with Quip for Customer 360

Businesses across every industry and of every size are transforming their productivity and processes with Quip for Customer 360. With more robust functionality inside Salesforce than ever before, sales teams can reduce manual admin tasks and eliminate data silos to sell more and close faster. Join us in this session to learn how your teams can turn static documents into data-driven account strategies, capture notes that are automatically shared to Salesforce, and progress deals faster by bringing teams into collaborative pricing proposals and close plans inside CRM.

  • 2:10–2:30 p.m. in the Quip Lodge, Room 3D06, Level 3
  • 3:00–3:20 p.m. in the Sales Cloud Lodge

Boost Productivity for Sales & Service Teams

Quip is the best way to transform sales and service processes for Salesforce customers. Learn how sales and service teams can improve account planning, accelerate case swarming, and get a live feed of your business in real-time on any device. Quip unlocks powerful new workflows that keep work in Salesforce, drive Sales Cloud and Service Cloud adoption, and help teams focus on spending time with their customers.

  • 1:20–1:50 p.m. in the Quip Lodge, Room 3D06, Level 3
  • 3:30–4 p.m. Sessions Room 2 in the Campground

How to Increase Service Team Productivity

We’re in the new age of service. Service impacts every moment of the customer experience from pre-purchase, to purchase, and post-purchase. Nearly 70% of customers say service agents’ awareness of sales interactions is very important to keep their business. Join us in this session to see how Quip combined with Service Cloud can empower your service agents and managers with true Customer 360 and real-time document collaboration for case swarming and case escalations. This solution ensures you are capturing valuable data inside your CRM so every agent services the customers the same way and provides personalized experiences.

  • 2:50–3:10 p.m. in the Quip Lodge, Room 3D06, Level 3

Let’s Get S’more Done!

Join us for a networking reception as our all-day s’mores station, Campfire Lounge, and Charging Station transforms into a premium beer and wine bar with hors d’oeuvres and mac n’ cheese.

  • 4:00–5:00 p.m. in the Quip Lodge, Room 3D06, Level 3